Terms of sale
General Terms and Conditions
The General Terms and Conditions of Contract that appear on our website contain legal information about your rights in accordance with the regulations on distance contracts and electronic commerce.
This is an automatic translate from the original version (Spanish) that you can check in our website. Please, for any doubt or question, the valid version will be the Spanish version.
Reach and Customer Base
Orders placed by our customers on our web portal www.knitwearstore.es belonging to TEXTILES CAMPILLO s.l. (hereinafter referred to as KNITWEAR STORE) the following General Terms and Conditions apply to you. Our company will not accept conditions from the client or third parties that differ from ours, except in cases where their validity has been formally consented to.
Offer and Registration
www.knitwearstore.es is an online portal that is publicly accessible and where you can contract our products related to the textile sector.
Contracting and Counterparty
By making the products and services available on our website www.knitwearstore.es no binding offer is made for the conclusion of any contract for these services.
The purchase contract for these products is made by you as a customer, when validating the order in the final step of the order process.
The portal has a contact form to make inquiries and returns, immediately after finishing it, you will receive a confirmation by email and the shipment of the purchased products will be processed.
The products will be shipped by delivery courier within 24-48 hours (except non-working days or holidays). If the order has been placed after 15:00 h, it will be processed the next day.
The contract is made when KNITWEAR STORE accepts the order, by purchasing the products and the corresponding email in which the formalization of the purchase contract is expressly accepted. It will also apply when you have paid the purchase price when authorizing the payment.
If it is the case that, once the payment has been made, the company is unable to place your order due to lack of stock or for other related reasons, obviously, we will refund the final amount of said product during the following 48 hours (The time may vary depending on the intermediary platforms that carry out the management)
The purchase contract is entered into with:
TEXTILES CAMPILLO SL (KNITWEAR STORE)
CIF: B16306383
Address: Las Pedrizas, 1 · 16210 Campillo de Altobuey (Cuenca)
Email: info@knitwearstore.es
General rules
· The customer declares that they know the price of the products offered by the company, and can consult them on the website. Customers have the right to make suggestions, complaints and claims.
- It will be understood that the customer accepts the conditions established when making the payment of the product to be contracted.
· Our company has Complaint Forms available to customers according to the official model.
In addition, you can report all suggestions, complaints and claims by contacting us at the email info@knitwearstore.es. See the contact section of our website.
Customers will have the right to be informed promptly about any circumstance related to the chosen product, being able to contact us for this purpose.
· There is a customer area, where once registered, you have access to it through your own username and password. In your personal area, you can track orders as well as modify your personal and login data.
Pricing
All prices indicated are fixed prices in Euros (€) that contain the legal Value Added Tax (VAT).
· Standard shipments to Spain and Portugal (peninsula and Balearic Islands) have a cost of € 4.95 | FREE for purchases over €50.
· Standard shipping to Ceuta, Melilla and the Canary Islands costs €9.95 | FREE for purchases over €100. | Shipping costs do not include possible inbound customs clearance management charges, which must be borne by the recipient.
· Express shipments to Spain and Portugal (peninsula and Balearic Islands) have a cost of € 6.95
· For international shipments, the system will calculate the shipping costs based on the order value. | FREE for purchases over €150. | In shipments to countries outside the EUROPEAN UNION, the shipment does not include possible inbound customs clearance management charges, which must be borne by the recipient.
Payment
Unless otherwise indicated in the corresponding offer, payment will be made through PayPal CHECKOUT, this platform allows the use of credit or debit cards such as Visa, Master Card, Amex, Ideal, Maestro or PayPal.
Some platforms such as "PayPal", "Visa", "Master Card", are based outside the European Union or the European Economic Area. Since the level of data protection is not identical worldwide, no transfers of personal data will take place unless such companies ensure an identical or similar level of protection of personal data to ours. In addition, the transfer of personal data will be carried out for a specific, explicit and legitimate purpose and the transferred data will not be processed in a manner incompatible with these purposes.
For more information, you can consult their privacy policy on the website of these platforms:
-Paypal: www.paypal.com/es/webapps/mpp/ua/privacy-full
-Master Card: https://www.mastercard.es/es-es/politica-de-privacidad-global.html
-Ideal: https://www.scotiabank.com.mx/Acerca-de-Scotiabank/aviso-de-privacidad.aspx
Limitation of Liability
In the event of a breach of our obligations due to slight negligence, our liability is limited to the direct and typical average damage that would be foreseeable in view of the nature of the goods. This also applies to breaches of obligations by our legal representatives or auxiliary agents.
We will not be liable to employers in the event of a breach of non-essential contractual obligations due to slight negligence. The foregoing limitations of liability do not in any way affect any claims of the customer arising from liability for the service. In addition, the limitations of liability do not apply to bodily injury or injury related to the customer's health or death, where attributable to us.
Exchanges and returns
For operational reasons, we do not handle item EXCHANGES. You will need to request the return of the item and manage a new order. Check the conditions of the return in the following point.
REFUNDS will be made within a maximum period of 60 days from the receipt of the shipping confirmation email:
- During this period, you must contact us via email info@knitwearstore.es or through any means indicated in the contact section.
- We will contact you via email to give you all the relevant instructions.
· Returns Spain (peninsula and Balearic Islands) and Portugal (peninsula): We can pick up at your home or send you a link to manage the return and leave it at a collection point. This option is free.
· Returns Canary Islands, Ceuta and Melilla, you must send us the package by the means you want. It is advisable that you use a method that allows you to track and prove that the package has been delivered to us. There is the option for us to arrange the collection with a charge of €15. You must write to us info@knitwearstore.es to request the service and receive the pick-up instructions. This amount will be subtracted from the amount to be refunded.
· International returns in the European Union, you must send us the package by the means you want. It is advisable that you use a method that allows you to prove that the package has been delivered to us. There is the option for us to arrange international pick-up with a charge of €30. You must write to us info@knitwearstore.es to request the service and receive the collection instructions (handled by FEDEX or DHL). This amount will be subtracted from the amount to be refunded.
· Once we receive your package, we will check that it is in perfect condition and with all the tags and we will proceed to refund your order, deducting the return transport costs, if applicable.
- In the event that the return is due to a factory defect of the product, KNITWEAR STORE will assume 100% of the transport costs generated by the return. Once the product is received and checked (condition, labels, etc.), we will proceed with the return, if applicable.
- The refund will be made through the same way in which the payment was made.
Warranty Policy
KNITWEAR STORE offers a legal warranty of 3 years from the delivery of the good, as established by current legislation.
If any of the products purchased through our website are not compliant, you can contact us through the contact channels indicated on our website, so that the warranty can be managed in accordance with current legislation.
Also, if the item is within the return period, you can process the return by following the instructions above.
Opening a claim in the KNITWEAR STORE does not imply that the product is automatically covered by the warranty.
It is KNITWEAR STORE that has to analyze and make the decision whether the product is covered by the warranty or not.
For all these reasons, if it is assessed that the product does not come under warranty, you will be informed of the reason. From that moment on, it is up to you to decide whether to bear the costs incurred by the repair (if possible) or to return the product to you without the incident being resolved.
It will be taken into account that the shipping/collection costs generated by a product that does not come under warranty will be assumed by the customer.
On the other hand, if the product is covered by the warranty, it will be the KNITWEAR STORE that assumes these costs.
By requesting a warranty, the customer agrees to:
- That the product has not been tampered with or misused.
- Correctly report all problems or defects that your product has, providing as much information as possible and must be complete and concise. (any information not included will not be taken into account for the management of the warranty)
- You must only provide the affected product without including any accessories thereof, as these may be exposed to deterioration or loss and it will not be the responsibility of KNITWEAR STORE.
- Send the product properly packaged to avoid damage during the shipping process.
- Authorise the transfer of all personal data that are necessary to carry out the correct management of the incident.
By requesting a warranty, KNITWEAR STORE undertakes to:
- Carry out the management of the warranty, and it may be necessary to contact you to expedite and offer an effective after-sales service.
Consumer Information Document on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract for our product within 14 days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail to):
TEXTILES CAMPILLO s.l. (KNITWEAR STORE)
CIF: B16306383
c/ Las Pedrizas, 1 · 16210 Campillo de Altobuey (Cuenca) - Spain
Email: info@knitwearstore.es
In order to comply with this withdrawal period, it is sufficient that the communication regarding this right is sent before the expiry of the withdrawal period indicated above. The amount will be refunded immediately within the first 48 hours of your request (The time may vary depending on the intermediary platforms that carry out the management)
If the product has already arrived at its destination and you already have it available for return, the amount will be refunded to you immediately when we confirm the receipt/return of the product.
(You can use our withdrawal form, which you can download by clicking here).
Consequences of Withdrawal
In the event of withdrawal on your part, you will be refunded all payments we have received from you (except for those generated by shipping costs in all cases). We will proceed to make such a refund using the same payment method that you used for the initial transaction.
You must return the goods back to us or deliver the goods directly to us at:
TEXTILES CAMPILLO S.L.
C/ Las Pedrizas, 1
16210 - Campillo de Altobuey (Cuenca) - Spain,
info@textilescampillo.es
without any undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The time limit shall be deemed to have been met if the property is returned before the end of that period. You will have to bear the direct cost of returning the goods.
Intellectual and industrial property
The intellectual property rights of the Portal www.knitwearstore.es are owned by the company TEXTILES CAMPILLO S.L.
The unauthorised reproduction, distribution, marketing or transformation, in whole or in part, of the content of www.knitwearstore.es, unless it is for personal and private use, constitutes an infringement of the intellectual property rights of TEXTILES CAMPILLO S.L. Likewise, all trademarks or distinctive signs of any kind contained in the portal are protected by law. The unauthorised use of the information contained in this portal, as well as the damage caused to the intellectual and industrial property rights of TEXTILES CAMPILLO S.L., may give rise to the exercise of the actions that correspond to it and, if applicable, to the responsibilities arising from such exercise.
Exclusion of liability
TEXTILES CAMPILLO S.L. will make the necessary efforts to avoid errors and, where appropriate, repair or update them as soon as possible, not being able to guarantee their non-existence, nor that the content of the information is permanently updated.
TEXTILES CAMPILLO S.L. does not assume responsibility for direct or indirect damages that may arise from the use of this website or its contents, including computer damage and the introduction of viruses.
TEXTILES CAMPILLO S.L. may, at any time and without prior notice, make modifications and updates to the information contained in this website or in its configuration or presentation.
TEXTILES CAMPILLO S.L. does not assume any liability arising from the connection or contents of the third-party links referred to on this website.
Conditions of use of the portal
The User undertakes to make correct use of the Portal in accordance with the Law and this Legal Notice. The User will be liable to TEXTILES CAMPILLO S.L. or to third parties for any damages that may be caused as a result of the breach of said obligation.
It is expressly forbidden to use the Portal for purposes that are harmful to the property or interests of TEXTILES CAMPILLO S.L. or of third parties or that in any other way overload, damage or disable the networks, servers and other computer equipment (hardware) or computer products and applications (software) of TEXTILES CAMPILLO S.L. or third parties.
Reporting of illegal and inappropriate activities
In the event that the User becomes aware that the Linked Sites refer to pages whose contents or services are illicit, harmful, denigrating, violent or contrary to morality, we would be grateful if you could contact TEXTILES CAMPILLO S.L. at the following address: info@knitwearstore.es
Legislation
This Legal Notice is governed in each and every one of its extremes by Spanish law.
