Online shopping

Shopping at Knitwear Store is very simple. You just have to follow the following steps:

• •          Choose a category (man, woman, kids or baby) and the family (type of garment).
• •          View the product or products that interest you. You have all the information about each product.
• •          Select a garment and add the item to the basket. You can then choose to continue shopping or o process order.
• •          If you wish to process your order you have the option to do so by registering or complete the purchase without registration.
• •          Choose a delivery method (it changes depending on countries)
• •          Select a payment method from those available.
• •          Confirm the order.
• •          You will receive an email confirming your order.    

In which countries it's possible to shop online?

Currently you can make your purchase in the following countries of the European Union: Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Czech Republic , Romania and Sweden. For other countries, please feel free to contact with our customer service by Whatsapp or Email. 

How many languages can you navigate in?

Knitwearstore.es navigation languages are English and Spanish

Do you restock items marked "out of stock"?

If an item is out of stock, we will try to restock it as soon as possible. If there was no stock, we would remove it from the website.

Will I receive the same product that I see in the photo?

Yes, except in those products with artisanal processes in which there could be a minimal difference in the finish.

Is it possible to receive periodic information in my email with the latest news and offers from Knitwearstore.es and its brands?

Yes. Simply by signing up for our "Newsletter" you will receive information about the latest news and offers.

Can I unsubscribe from the Knitwear Store Newsletter?

You can do this by entering your account personal details and unchecking the corresponding box.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.

How I can make sure I made my purchase?

Once your order is placed, you will receive a confirmation email. If you do not receive it, contact us.

Can I know what status my order is in?

Yes, you can see the updated status of your order in real time. To do this, access the "orders placed" section of your account. If you are not registered, click on the "Order information" link in the confirmation email.

Can I remove an item from my order?

Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.

Can I cancel my order?

Yes. You can cancel your order, as long as its status allows it (before shipping). To do this, access the "orders placed" section of your account. If you are not registered, go to the "Order information" link in the confirmation email and press cancel.

What should I do if I receive a defective item?

Knitwear Store only sells items in perfect condition, so if, exceptionally, you receive a garment with a defect, contact our customer service department.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact our customer service department.