Exchanges and Returns

Exchanges and Returns

 

Can I exchange my products?

Yes, of course. You can do this in two ways:

- Contact with us stating order reference, the item you want to change and the new item (size, color or new item). We will indicate the quickest way and how to do it.

- You can also make the return of the item you want to change and reorder the item you want.

 

How long do I have to make an exchange?

All exchanges must be made within 1 month of the e-mail confirming shipment.

 

How do I return an item?

To return an item you must log into your account and go to your order history. There you can select what you want to return orders. A refund will be generated automatically. Once we verify the information, we will authorize the return and will send you an email:

- In case of Spain and Portugal (Peninsula): send an agency to collect your package in the next 24-48 hours

- For other destinations and international shipments you must send us the package by any means you want. It is convenient to use a method that allows you to demonstrate that the package has been delivered to us.

 

In case of any doubt, we can guide you through the process. Send us an e-mail to infor@knitwearstore.es

 

 

How long do I have to return an item?

All returns must be made within 1 month of the e-mail confirming shipment.

Do I have to pay anything to return my items?

Returns in Spain and Portugal (Peninsula) are always free.

Returns from other parts of Spain (Islands, Ceuta and Melilla) and others countries must send them by your means and pay the shipping. We recommend using a medium which allows the carrier to show that we successfully delivered the package

 

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase

 

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank/building society.

 

What should I do if the refund amount is incorrect?

Contact our customer service, and we will solve the problem as quickly as possible

 

 

Knitwearstore.es reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received?

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